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Time
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Session
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Speaker
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8.00am – 9.15am
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Registration
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8.30- 9.30
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Buyers’ Breakfast
A great opportunity for buyers to meet with their peers at the outset of the event.
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9.30 – 9.40am
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Welcome
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9.40 – 10.30 am
Plenary
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The more things change…
Nothing stays the same for long in corporate travel. This presentation charts some of the latest developments and trends. There’s also a recommendation that despite the changes, much of the established methodology and process of travel management is still needed to drive a successful programme.
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Martin Warner,
Carlson Wagonlit Travel
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10.30 – 11.15am
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Refreshments and Opening of Exhibition
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11.15 – 12.00pm
Plenary
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Case study: Getting it all together
There’s a strong focus on the “big ticket” aspects of travel – air, accommodation and travel management fees. But a large range of miscellaneous expenses slip under the radar. And when you run Australia’s biggest travel program, the risks can be huge. Hear how Defence identifies, tracks and manages the less visible travel expenses.
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Brad Osborn,
Department of Defence
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12.0 -12.45pm
Plenary
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The new Airline environment:
New business models, changing distribution systems and new players have added to the complexity of the airline sector. In this session, a regional expert offers an objective view of the changes and what they mean for travel managers.
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Mario Hardy,
OAG
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12.45-1.15pm
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Lunch
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1.15-2.00pm
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Exhibition viewing time
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2.00-3.00pm
Workshop
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Workshop 1a: Expense integration:
We have long heard that the travel process and the expense process should work together to empower the travel manager. This workshop includes real-world examples of integrated solutions.
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Brett Driscoll, Inlogik and Teresa Matheson, American Express Business Travel
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2.00-3.00pm
Workshop
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Workshop 1b: Enforcing Airline policy.
What’s the use of negotiating a keen airline deal if travellers don’t abide by your choices. This workshop includes insights from customers who have managed to enforce a ‘best fare of the day’ policy.
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Virginia Fitzpatrick, TMS, Neil Langley, Futuris and Nick Avery, Minter Ellison
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3.00-3.30pm
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Refreshments
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3.30 –4.30pm
Workshop
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Workshop 2a: Using an SBT as an instrument of policy compliance
Self-booking tools are more than reservation aids. Used properly, they can work for the organisation by ensuring policy compliance and discouraging rogue bookings – and do so automatically, without the need for human confrontation.
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Katy Fizelle, QBT,
Phillip MacDonald, BOC,
Damien Leonard and Yvonne Castle, Amadeus.
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3.30 –4.30pm
Workshop
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Workshop 2b: Technology for non-SBT organisations.
Just because you don’t yet have a self-booking tool, it doesn’t mean you can’t automate parts of the travel process. This session demonstrates a range of tools that streamline the front-end requisition and approval processes as well as aiding expense reconciliation.
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Michael Chase-Smith,
World Travel Professionals
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4.30 -5.15 pm
Plenary
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Accommodation Panel Accommodation focus:
With Supply tight in many markets resulting in higher rates and new pricing models firmly on the agenda, our expert panel will advise on what these changes mean for buyers developing and managing an accommodation programme.
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Panellists:
Kellie Wacher,
Accor Asia Pacific;
Dorina Santos,
Cyberlynx;
Joseph Friedmann,
Bidstork (USA),
Russell Spurrell, Quest Serviced Apartments
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5.30 –6.00pm
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Buses depart for the Menzies Hotel for Cocktails & Dinner
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7.00 for 7.30pm
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Awards Dinner
Kindly sponsored by
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